1.What is yourwarrantyfortheproducts? We offer a one-year warranty free of charge.
2.What is your after-sales service? We provide technical support through operating manuals and videos. Once you have questions, you can get our engineer's prompt response by email, phone call, or training in our factory. Additionally, we have local engineers in the Philippines and multiple African countries to offer after-sales service. If it's a hardware problem, within the warranty period, we will send you spare parts for free, or you can send it back and we will repair it for you free of charge.
3.What is the delivery time? We cooperate with professional shipping agents and can arrange delivery by express, air freight, or sea freight. Estimated delivery times for your reference: Express (UPS, DHL, TNT, etc., door-to-door): 7-10 days Hand carry: Delivery to your hotel, friends, forwarder, seaport, or warehouse in China Air freight (airport to airport): 3-10 days Sea freight (to seaport): Mombasa: 30 days Port Klang: 12 days Manila: 10 days Lagos: 45 days Guayaquil: 45 days
4.How to place the order?What is your lead time of the products? 40% of our products are in stock 50% of the products need 3-10 days to produce 10%of the products need 15-30 days to produce
5.What is your payment terms? Our payment term is Telegraphic Transfer(T/T) in advance, Western Union, MoneyGram,PayPal, Trade Assurance, etc.
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